View our privacy statement for more information and how to manage them.
In many cases, it will be possible to resolve an environmental problem by contacting the person or business that you think is causing the problem directly. If you would prefer not to take this option, please move on to Step Two.
If you do contact the person or business directly, it is best to decide before you make contact what outcome you would like to see. Then contact them directly, by phone or in writing and outline the issue that needs to be resolved, how you would like to see it resolved and agree a timescale for this to be achieved.
Some areas, like wildlife and habitat protection, workplace health and safety, and public health are the responsibility of specific public bodies. Please see our brochure "See Something, Say Something - How To Make An Environmental Complaint" brochure, in either English or Irish.
Rather than go through this complaints process you have the option of bringing your own actions under many sections of environmental law. ENFO has produced a leaflet, "Citizen’s Role as Enforcer of Environmental & Planning Law", which explains this. ENFO can be reached on LoCall 1890 200 191 or http://www.enfo.ie/
If the first step in the process has not produced a satisfactory result please:-
If you’ve been dealing with an EPA licensed site and the problem has not been resolved then you should contact the EPA. Also, in cases where a local authority has investigated your complaint and the problem persists, please contact the EPA. The EPA will then investigate the issue and resolve it where possible. It is important to note that the EPA will not become involved in investigating an issue that should be resolved by a local authority, until the relevant local authority has been given an opportunity to investigate and resolve the issue.
When you are seeking to resolve an environmental problem, whether you are at Step 1, 2 or 3, keep the following things in mind.
Check out details on our See It? Say It! app
The OEE provides complaint forms to assist you in making a complaint. Remember to give sufficient evidence and information for the OEE to follow up on your concerns.
The OEE will acknowledge receipt of your complaint and let you know what actions it intends to take in relation to it.
Please note that information submitted to public bodies is subject to the provisions of the Freedom of Information Acts 1997 and 2003.
For more information on the EPA Environmental Complaint Reporting App go to See it? Say it!
For more information on how to make an environmental complaint you can download the "See Something, Say Something - How To Make An Environmental Complaint" brochure, in either English or Irish.
Check our registers listing all EPA waste licence and IPPC (Integrated Pollution Prevention and Control) licence holders.
How to make a Drinking Water and Waste Water Complaint.
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