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On 1st January 2014, Irish Water became the new national water utility that has the responsibility for the delivery of public water and waste water services, taking over the role that was previously held by Local Authorities.
On 1st January 2015, Irish Water commenced water charges for domestic customers with the first bills scheduled to be issued in April 2015 for usage in arrears.
All customers connected to the public water main and/or waste water system are now customers of Irish Water, as outlined in the table below from the Commission for Energy Regulation.
*Septic tank or waste water treatment system
Roles & Responsibilities
Irish Water: Irish Water is the new national water utility responsible for the operation of public water services including management of national water assets, maintenance of the water system, investment and planning, managing capital projects and customer care and billing.
Environmental Protection Agency: The EPA is the national environmental regulator with responsibility for supervising the supply of drinking water by Irish Water and the authorisation of discharges from Irish Water’s waste water treatment plants.
Commission for Energy Regulation: The CER is the economic regulator of public water services. The CER’s role is to protect the interests of water consumers, ensure water services are delivered in a safe, secure and sustainable manner and that Irish Water operates in an economic and efficient manner.
The interactions between EPA, CER and Irish Water are shown in the diagram below.
EPA’s Responsibilities regarding Drinking Water:
If you are a customer of Irish Water and are requesting to have your water tested, the EPA advises that you should contact Irish Water directly. The EPA does not carry out drinking water testing on behalf of Irish Water or for members of the public. For further details on the EPA’s role in resolving water quality complaints please refer to the EPA “Making a complaint about drinking water quality”.
EPA’s Responsibilities regarding Waste Water:
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