EDEN: Environmental Data Exchange Network

Most licenses don't require reporting to the EPA of each complaint received directly at the facility, but instead require a summary of complaints to be included as part of general licence reporting (e.g. quarterly or annual reports (AER)).  So for this reason there is no facility for you to directly report a complaint through the Manage Complaints button in EDEN.

If your licence specifically requires you to report these complaints or if your inspector has told you to do this, you can send complaints in under "Make a Return" button, Document Type "Site Update/Notification", Subtype "other".  You may need to check with your inspector to clarify the requirement.

Currently filtering and reporting functionality is limited in "Manage my Licence" on the EDEN portal. 

It is important that updates to previously logged incident notifications are done by going back to the original incident notification record and not by creating a new incident record. To do this you should navigate to “Manage Incidents” on Licence page in AM, select the incident record that you want to update and click on “Edit Incident” icon. You will then be presented with a web form to amend or add details to the incident notification. If the particular piece of information that you want to update is not available to on the web form, please use the notes section to enter the details of the update. Files can also be uploaded as part of the incident update.

RFIs must be replied to by navigating to the original Licensee Return or Complaint record in AM on EDEN. This can be done by going to the “Manage my Licensee Returns” or “Manage Complaints” tab on the licence page in AM opening the relevant record and clicking on the RFI. Alternatively you can go directly to the RFI in the “My Notifications” tab on AM. Replies to RFIs will not be accepted as Licensee Returns.

Yes, monitoring reports need to be broken out into their constituent sections and submitted individually as Licensee Returns. A summary of each set of results reported should be given as part of the return. Failure to do this will result in the Returns being rejected by the EPA.